FAQs
FREQUENTLY ASKED QUSTIONS ABOUT OUTSOURCING
New to outsourcing? As you embark on this new journey, it’s natural to have questions swirling in your mind. Here, we have compiled a list of our most frequently asked questions, along with some myth busters, to provide you with the clarity and confidence you need before diving into the world of outsourcing. Let’s address your concerns and dispel any misconceptions that may be holding you back from taking that first step towards greater efficiency and success.
FREQUENTLY ASKED QUSTIONS ABOUT OUTSOURCING
Why not? With its compatible culture and workforce known for their friendly and accommodating nature, it’s a logical choice for businesses seeking to outsource. Moreover, the Philippines has a high level of English proficiency, making communication seamless in business and education. Additionally, sharing a time zone with Australia, being only 2 hours behind, allows our team to seamlessly align with your preferred working hours. The Philippines is an ideal destination for outsourcing needs.
What is business process outsourcing (BPO)?
Outsourcing has become a strategic tool in an era where businesses are constantly seeking ways to optimise operations and reduce costs. Among the various forms of outsourcing, Business Process Outsourcing (BPO) has emerged as a prominent subset, offering companies a way to delegate specific operational tasks to external providers.
Where is GSN based?
We are an Australian company based in the Philippines. We have safe and secure office facilities in the CBD of Davao city.
How do I get started?
We are committed to making our clients outsourcing experience as simple as possible so you can continue to focus on your business. We start with a discovery call to fully understand your needs and requirements.
We like to build a profile on your business in order to tailor a personalised solution and find the absolute best candidates to fit in with your team.
Am I locked into a long-term contract?
No, we do not impose long-term contracts, however if for any reason you would like to disengage our staff, we require 90-day notice. This gives them a reasonable notice period and allows us to plan their transition.
Are my staff dedicated to me?
Absolutely. From day one your staff are dedicated to you. Think of us as an extension of your team. You can also choose what full time hours they work Monday to Friday. However, we do recommend having them align with your onshore team, so they are unified.
Is my business data secure?
We take our clients security with the upmost priority.
You can be rest assured onsite, all computers and hardware at GSN are:
Restricted with the sites and programs they are allowed to access.
The USB ports on all computers are locked to avoid data being removed from site or viruses being brought onto site.
Computers are unable to print.
Staff are not allowed to bring phones, tablets or photography equipment into the office,
The Office can only be accessed by biometric access cards,
The building is protected with 24-hour security.
The entire site internally and externally is monitored with CCTV systems.
The information and telecommunication system at GSN are:
Protected by state-of-the-art firewalls.
There is an established VPN (Virtual Private Network) to ensure the connection between our network and yours is safe.
All systems are only accessible by two factor authenticated passwords.
Your data is not stored in our servers, they are securely saved in your preferred cloud storage.
Antivirus software is deployed on both servers and individual devices.
Who manages my staff?
Global Staff Network takes the lead with onboarding your new staff member with weekly check-ins for the first 4 weeks. However, you will manage your staff and/or teams’ day to day, just as you would for your onshore team. We provide the facility, HR support, IT infrastructure and operations however you manage their scope of work.
What if there is a power or internet outage?
GSN have designed their offices to be safe, functional and resilient to any operational risks, such as power and internet outages. GSN has a dedicated back-up generator to ensure undisturbed electrical supply. Even in the event that power is lost (which is not a common occurrence) computers and servers are run off UPS battery packs to ensure that they are able to operate while we wait the two minutes for the backup power supply to kick in.
Our internet providers are back with redundancy lines from several suppliers to ensure access to the internet is never lost.
The facilities are protected with 24-hour security, biometric access and monitored CCTV camera systems. This ensure your staff and data are always secure.
How do I know if my offshore team are working?
As part of our onboarding call, we will confirm and clarify the scope of work, KPIs, working hours, compliance requirements and any other information critical to their role.
Once they have started, just like your onshore staff in your office, if they are hitting their KPIs, delivering on their outcomes, performing and communication is strong, you know they are working hard.
However, some clients do request to have software installed that monitors everything done on that PC. We do recommend this approach to be implemented for a short period of time and once trust has been built transition to a performance matrix model.
Who do I contact if I am having issues?
At GSN, we are committed to your growth. For any concerns or questions, your Client Success Manager is your point of contact.
However, for the first four weeks after your new team member commences their role, your Client Success Manager will check in with you and the staff member/s weekly, providing a high level of support and any further training or instruction required. We offer fortnightly check ins up to 12 weeks post-commencement, and once your staff member has settled in, they can check in monthly or as needed.
Are BPO workers paid well?
By offshoring, businesses can typically cost save up to 70% on salaries than if they were to hire locally. However, the BPO industry in the Philippines pay their staff up to 200% more than they would earn in other industries. In addition, they are given more opportunity to further their education with professional development and education incentives.
BPO employees also from time to time have the opportunity to travel internationally to visit their employers. This is an experience that many would not be able to achieve under employment in the other industries.
perfect solution for your company
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Happy Customers
We’re proud to have collaborated with leading companies across various industries. Our partnerships have allowed us to deliver exceptional solutions and achieve remarkable results. Here are some of the organisations we’ve worked with:
