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Claims Administrator
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Claims Administrator
What does it take
The Claims Administrator plays a crucial role in managing the life cycle of insurance claims, ensuring continuous, clear, and timely communication between all parties involved. This role encompasses a range of duties including general administration, customer support, and communication with insurers, property owners, subcontractors, and tradespeople. The Claims Administrator is also responsible for facilitating invoice payments, data entry, and reporting using Loop Software.
RESPONSIBILITIES
- Maintain strong and clear communications across all forms of communication, including phone, email, and insurer online portals.
- Display empathy towards property owners in all phone and email communications.
- Provide regular updates to insurers, property owners, and subcontractors regarding the status of works.
- Maintain a highly professional and confident phone manner.
- Respond competently to any questions about claim details from property owners, claims officers from insurers, loss adjustors,
assessors, or other teams. - Escalate any exceptional issues to the team lead or line manager.
- Monitor call volumes throughout the day and be ready to respond to any spikes.
- Develop and implement effective lateral thinking and problem-solving strategies.
- Maintain multiple job updates concurrently.
- Assist with invoicing for completed works.
- Promote company in a professional manner to insurers, property owners, subcontractors, and trades.
- Ensure accuracy in job updates and reporting.
- Submit necessary KPI reports to insurers.
- Process and update all contractor and supplier invoicing in LOOP software.
- Follow up with subcontractors/trades as required.
- Maintain good customer service engagement with property owners.
- Ensure good communication between all parties involved in completing restoration works.
- Maintain a collaborative, motivated, and high standard of quality service with both internal and external contacts.
- Complete additional tasks as required by your line manager.
Qualification
- Proven experience in customer service or administrative role, preferably within the building insurance or construction industry.
- Excellent communication skills, both written and verbal.
- Strong empathy and customer service skills.
- Ability to maintain professionalism and confidence in phone communications.
- Strong problem-solving skills and the ability to think laterally.
- Excellent organisational and multitasking abilities.
- Proficiency in data entry and use of reporting tools.
- Experience with invoicing and financial processing.
- Familiarity with LOOP or similar project management software is an advantage.
- Ability to work collaboratively in a team environment.
- High attention to detail and accuracy.
Our Mission
Our clients and our staff are our priority. Our mission is to be the employer of choice in the outsourcing industry, whilst delivering quality customer experiences with respect and integrity from a highly skilled, dedicated, and unified global workforce.
Our Vision
Our vision is to set the benchmark in global outsourcing by providing an exceptionally tailored and high-quality staffing solution for businesses across various industries in Australia, New Zealand, and the Middle East. Within the next five years, we aim to become the leading provider of personalised and premium outsourcing services within this region. We are dedicated to assisting your business in achieving its goals and facilitating growth, all while maintaining an unwavering focus on customer service, staff integration, and engagement.
GROW PERSONALLY AND PROFESSIONALLY
Working for us means being part of creating products that shape the future of digital industries.