Careers
Customer Support Specialist
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Hiring
Customer Support Specialist
What does it takes
As part of the Claims Administration team, the successful candidate will be the first point of contact for all new claims and play a crucial role in ensuring accurate data entry into the system. Responsibilities will include data entry, communication with internal staff, external trades, insurance companies, and homeowners; triaging damages, and arranging necessary reporting and emergency repairs.
RESPONSIBILITIES
- Serve as the primary point of contact for new claims, providing prompt and courteous assistance to clients.
- Accurately enter new claim information into internal system, ensuring data accuracy.
- Maintain clear and effective communication both internally and externally, utilising written and verbal channels.
- Demonstrate empathy and patience when interacting with clients, understanding their needs and concerns.
- Triage damages that have occurred onsite, prioritising urgent cases and coordinating appropriate responses.
- Arrange for specialist trades, emergency repairs, and internal estimator attendances as needed.
- Collaborate with other team members to ensure seamless coordination and resolution of client issues.
- Escalate any exceptional issues to the Team Lead or Line Manager.
- Monitor call volumes throughout the day and be ready to respond to any spikes in call volumes.
- Maintain a collaborative, motivated, and high standard of quality service with both internal and external contacts.
Qualification
- Bachelor’s degree in communications, business administration, or a related field.
- At least 1 year of experience in data entry, customer service, logistics, or any related role.
- Proficiency in customer support software, CRM, and MS Office Suite.
- Excellent verbal and written English communication skills.
- Strong problem-solving in managing and resolving client issues.
Our Mission
Our clients and our staff are our priority. Our mission is to be the employer of choice in the outsourcing industry, whilst delivering quality customer experiences with respect and integrity from a highly skilled, dedicated, and unified global workforce.
Our Vision
Our vision is to set the benchmark in global outsourcing by providing an exceptionally tailored and high-quality staffing solution for businesses across various industries in Australia, New Zealand, and the Middle East. Within the next five years, we aim to become the leading provider of personalised and premium outsourcing services within this region. We are dedicated to assisting your business in achieving its goals and facilitating growth, all while maintaining an unwavering focus on customer service, staff integration, and engagement.
GROW PERSONALLY AND PROFESSIONALLY
Working for us means being part of creating products that shape the future of digital industries.