Careers
IT Support Engineer
Quezon City | Hybrid
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Hiring
IT Support Engineer
What does it take
Being an IT Support Engineer means being the backbone of an organisation’s tech infrastructure. You need a solid foundation in IT systems, troubleshooting, and security, along with strong problem-solving skills. Experience with Office 365, Azure/AWS, networking, firewalls (Meraki/Watchguard), and ISO 27001 security standards is essential. Beyond technical expertise, success in this role requires excellent communication and teamwork to provide seamless support. If you enjoy tackling challenges, ensuring smooth operations, and keeping systems secure, this is the career for you!
RESPONSIBILITIES
- Provide technical support in an MSP or similar environment.
- Manage and troubleshoot Office 365, Azure/AWS, networking, and firewalls (Meraki/Watchguard).
- Configure, maintain, and troubleshoot routing and switching technologies.
- Implement and enforce ISO 27001 security standards and controls.
- Manage domain DNS and related configurations.
- Ensure system reliability, security, and performance through proactive monitoring and maintenance.
- Communicate effectively with teams to resolve technical issues.
Qualification
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).
- 2-3 years of experience in a technical support role within an MSP or similar environment.
- Strong proficiency in Office 365, Azure/AWS, networking, and firewall management.
- Experience with ISO 27001 security standards and DNS management.
- Relevant certifications (Azure Administrator, CCNA, etc.) preferred.
- Excellent problem-solving, communication, and interpersonal skills.
Our Mission
Our clients and our staff are our priority. Our mission is to be the employer of choice in the outsourcing industry, whilst delivering quality customer experiences with respect and integrity from a highly skilled, dedicated, and unified global workforce.
Our Vision
Our vision is to set the benchmark in global outsourcing by providing an exceptionally tailored and high-quality staffing solution for businesses across various industries in Australia, New Zealand, and the Middle East. Within the next five years, we aim to become the leading provider of personalised and premium outsourcing services within this region. We are dedicated to assisting your business in achieving its goals and facilitating growth, all while maintaining an unwavering focus on customer service, staff integration, and engagement.
GROW PERSONALLY AND PROFESSIONALLY
Working for us means being part of creating products that shape the future of digital industries.