The 5 Mistakes Australian Insurers Make When Setting Up Offshore Back-Office Support Offshore insurance back-office support works — when it is set up correctly. The problem is that many Australian insurers, brokers, and underwriting agencies make the same structural...

The case for insurance process outsourcing is no longer a fringe conversation in the Australian market. Claims backlogs, rising compliance obligations, a shortage of experienced local talent, and pressure on operational margins have moved the topic from 'interesting...

The Australian insurance industry entered 2026 under pressure from multiple directions at once. Premiums are rising. Climate-related claims are climbing. Regulatory requirements are tightening. And the workforce challenges that were ranked seventh on the industry's...