Insurance is one of the most heavily regulated industries in Australia. ASIC, APRA, and the Privacy Act all impose obligations that extend to outsourced functions — obligations the Australian insurer or brokerage carries regardless of where the work is done. Choosing...
The global insurance BPO market is now valued at approximately $68 billion and is growing consistently. Australian insurers and brokerages have been part of that shift for years — moving claims processing, policy administration, and compliance documentation to...
The 5 Mistakes Australian Insurers Make When Setting Up Offshore Back-Office Support Offshore insurance back-office support works — when it is set up correctly. The problem is that many Australian insurers, brokers, and underwriting agencies make the same structural...