Law firms exploring offshore legal support sometimes start by doing it themselves — finding a paralegal or legal researcher online, establishing a direct working arrangement, and treating it as an informal extension of the team. The logic is understandable: skip the...

The question US law firms ask most frequently before exploring offshore legal support is whether the quality will hold up. It is a fair question. Legal work is consequential and law firms are accountable for every deliverable that goes out under their name, regardless...

When we wrote about what Australian law firms discover at month three of legal process outsourcing, the single most common surprise was this: the quality concern they came in with — will it actually be good enough? — had resolved itself much faster than expected. What...